Refund policy

Returns, Size Exchanges and Refunds

Size exchanges

Size exchanges are available to customers in Malaysia only and must be requested within 3 days of delivery. Exchanges are subject to availability of the requested size. Items must be returned as a complete set, including the original box.

Exchange shipping costs

Customers are responsible for the shipping cost of returning items to RFO for a size exchange. RFO covers the shipping cost of sending the replacement item to the customer.

Refunds and warranty claims

Full refund requests and warranty claims must be submitted within 1 month of delivery.